Service terms

Each accepted written quote defines the deliverables, exclusions, price, and timeline. Applicable laws and mandatory customer rights still apply.

Scope and authorization

Work begins after written approval, agreed payment, required materials and lawful access. New requirements, extra revisions, subscriptions and third-party fees require separate approval. No automatic overage charges.

Delivery and corrections

Published turnaround times are estimates starting after intake is completed. Client delays and external service issues may extend delivery. One in-scope correction reported within seven calendar days is included.

Monthly support

Each plan has stated monthly hours and request limits. A request is one discrete issue or task. Time includes work and project communications, measured in 15-minute increments. Unused time does not roll over. Initial email response targets apply Monday through Friday excluding US federal holidays, and do not guarantee resolution. No emergency or 24/7 service.

Renewal and cancellation

Once activated, plans renew monthly until canceled. Customers may cancel before the next renewal using the account-management option provided at enrollment or by email. Cancellation stops future renewals; paid-period access generally continues until the period ends. Refunds are subject to the agreement and applicable law. Subscription enrollment is not yet enabled online.

Payments and exclusions

Inquiries are free. Stripe payment links are sent only after scope approval. No guaranteed search rankings, revenue, repairs or security outcomes. External hosting, licensing, software and advertising fees are excluded unless expressly included in the quote. Clients must have lawful authorization for all supplied information and requested third-party contact.

Contact: [email protected]